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Contact us
We love hearing from new and existing customers, and you can contact our various departments using the methods shown below.
Technical Support
Our technical support department is available 24 hours a day, 7 days a week, and can be contacted by:
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Creating a secure e-ticket in MyCOVE
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Or by phoning us on FREECALL 1800 233 577 (Option 1) (for Business, Reseller and Dedicated customers only)
Your request should be answered within an hour on most occasions.
Sales
Our sales department is available from 9:00AM through to 5:00PM AEST, Monday to Friday, and can be contacted by:
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Sending an e-mail to sales@cove.com.au
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Or by phoning us on FREECALL 1800 233 577 (Option 2)
Your sales request should be answered the same or next business day.
Accounts and Billing
Our accounts and billing department is available from 9:00AM through to 5:00PM, Monday to Friday, and can be contacted by:
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Creating a secure e-ticket in MyCOVE
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Or by phoning us on FREECALL 1800 233 577 (Option 3)
Your accounts and billing request should be answered the same or next business day.
Feedback
We provide a direct path for all new and existing customers to contact our Management team for all compliments, complaints, and other feedback by:
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Sending an e-mail to management@cove.com.au
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Calling us on FREECALL 1800 233 577
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Fax us on (03) 8080 6481
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Or write to us at PO Box 231 Narre Warren VIC 3805
We value feedback from our customers, as it helps shape and develop our business.
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